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Technical Support Specialist

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time
Job Description

As a key member of our team, the IT Support Associate II plays a vital role in ensuring seamless operations within our Fulfillment Centers. This individual will provide expert technical support to resolve complex problems across various technical disciplines.

The IT Support Associate II serves as the second level of support for the operations of the Fulfillment Center, acting as a resource to Technical Support Technicians while also representing the IT department to internal customers.

Key Responsibilities
  • Provide technical assistance to resolve complex problems across various technical disciplines
  • Act as a resource to Technical Support Technicians
  • Represent the IT department to internal customers
  • Maintain an excellent understanding of computers (both hardware and software)
  • Leverage strong analytical skills with demonstrated problem-solving ability
  • Demonstrate superior people skills dealing with all levels of a team environment