Technical Service Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

At Arabic Computer Systems, we are committed to delivering exceptional customer support to our clients across the Middle East. As a Technical Support professional, you will play a vital role in ensuring our customers receive timely and effective assistance. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, and collaborating with our engineering team to resolve complex problems.

Key Responsibilities
  1. Providing technical assistance to customers via various channels
  2. Troubleshooting and resolving technical issues reported by customers
  3. Documenting all incidents and solutions in the customer support log
  4. Collaborating with the engineering team to resolve complex technical issues
Requirements
  1. Diploma degree in computer science or a related field
  2. Experience in technical support for software or hardware products
  3. Strong analytical and problem-solving skills


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