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Modern Workplace Solutions Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

Alnafitha IT is a leader in delivering Modern Workplace Services. We're seeking a talented Modern Workplace Solutions Specialist to join our Support Team.

This role involves collaborating with our teams to deliver regional technical implementations and solution designs. You'll also be responsible for supporting clients with complex problems and conducting proactive services.

Key Tasks
  1. Presenting Alnafitha's services to clients.
  2. Developing scope of work/low-level technical scope.
  3. Implementing regional technical solutions and designs.
  4. Providing solutions to complex client problems.
  5. Conducting proactive services with clients.
  6. Addressing critical customer issues.
  7. Engaging in short-term projects for client issue resolution.
  8. Training clients on technical aspects.
  9. Enhancing client satisfaction.
  10. Producing solution-related documentation.