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Logistics and Operations Associate

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia مفيد | MUFEED Full time

We are looking for a motivated and detail-oriented Logistics and Operations Associate to join our team at مفيد | MUFEED.

Key Responsibilities:
  • This role involves managing and executing the order cycle, handling day-to-day operational tasks related to order tracking, shipping status, and delivery on the B2C & B2B queues.
  • You will be responsible for following up on warehouse inventory stock levels & item creation with our 3PLs, updating product information on the website in terms of photos, specs, and prices.
  • As a Logistics and Operations Associate, you will handle and follow up on cross-country logistics and events planning, as well as updating customers on order status.
  • You will also respond to customers' requests on live chat and overall communication channels, following up and replying to emails and complaints received from customers.
  • Additionally, you will coordinate and work closely with the finance department to process payments, researching competition promotions and new arrivals in the local market.
  • You will update the ERP system according to the 3PL dashboard and extract and prepare reports as requested.

The successful candidate will have strong analytical skills, excellent communication skills, and the ability to work effectively in a team environment.