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Retail Store Manager

2 months ago

Riyad Al Khabra, Saudi Arabia Chalhoub Group Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Chalhoub Group. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth in our luxury retail stores.

Key Responsibilities
  • Business Leadership
    • Develop and execute business plans to achieve sales targets and key performance indicators (KPIs).
    • Manage the customer database to build strong relationships with customers and create future sales opportunities.
    • Stay ahead of the latest trends, products, and competitors, and share feedback with relevant stakeholders.
  • Team Leadership and Development
    • Provide clear vision and direction to the team, and identify, recruit, develop, and retain strong talents.
    • Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed.
    • Act as a coach for team members, promoting growth mindset and leveraging available learning tools and platforms.
  • Customer Experience
    • Develop an omnichannel mindset among the team, promoting different touchpoints of the customer experience.
    • Use clienteling approaches and techniques to cater to VIP customers' needs and preferences.
    • Recruit new clients and convert them into loyal VIP customers by providing an excellent experience.
  • Operational Excellence
    • Ensure all sales and operational policies and procedures are followed and maintained in the store.
    • Ensure e-commerce orders are prepared and processed within set service level agreements (SLAs).
    • Leverage available technology tools to support customer experience and ensure the team is well-versed with them.
    Requirements
    • Previous experience in retail (fashion, beauty, jewelry).
    • Leadership skills.
    • Communication skills.
    • English language proficiency.
    About Us

Chalhoub Group is a leading luxury retailer in the Middle East, with a portfolio of owned brands and over 300 international brands. We are committed to delivering exceptional customer experiences and driving sales growth in our luxury retail stores.

We offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We welcome all applicants to apply and be part of our exciting future.