Operations Manager
19 hours ago
Duties and activities of the Team Leader - Operations include but are not limited to the following:
- Operational Leadership: Responsible for all operational activities & financial management (Supplier Invoice bookings & Client billing) of 1-2 key accounts of the branch.
- Collaboration and Communication: Work closely with the Branch Manager, Country Operations Manager & the assigned team to ensure operational protocols and procedures are diligently followed by the entire operations team by having regular weekly operational meetings to constantly monitor work performance of individual employees (e.g., check of internal reports, client reports) and involve sales and branch management for the meetings as required.
- Escalation Point: First point of contact for all operational activities' escalation from the Operations Supervisor in the branch.
- Operational Support: First point of contact for all RFIs regarding operational activities including but not limited to duty exemption and refund processes, customs activities, permits, and so on.
- Client Relations: Ensure availability and participation in all client operational meetings as required and support sales, business development, and branch management meetings upon request.
- Verification Process: Verification of RFQ responses from the operations team for existing clients as per limits designed by the company.
- Compliance and Quality: Ensure compliance of all operational activities in the branch with QHSE directives and support QHSE initiatives.
- Support Functions: Support branch management for matters related to insurance claims.
- Closing Reports: Support the Country Operations Manager for monthly file closing/reporting.
- Cash Flow Management: Support finance and accounts team in matters of payment follow-up and cash flow management when necessary.
- Company Policies: Ensure all company policies, routines, and standards are followed.
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