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Operations Director

2 months ago

Makkah, Makkah Province, Saudi Arabia Michael Page Full time

About the Role

We are seeking a highly experienced and skilled Senior Compound Manager to join our team at Michael Page. As a key member of our operations team, you will be responsible for overseeing the overall management, operations, and business development of multiple compounds.

Key Responsibilities

  1. Financial Management:
    • Develop and manage annual budgets for each compound/camp, ensuring alignment with company goals.
    • Monitor financial performance, control costs, and identify opportunities to increase profitability.
    • Generate regular financial reports for senior management, highlighting revenue streams, cost-saving measures, and financial forecasts.
    • Implement cost-effective strategies to improve financial outcomes without compromising service quality.
  2. Operational Excellence:
    • Oversee day-to-day operations across all compounds, including maintenance, utilities, security, housekeeping, and catering.
    • Continuously optimize operational processes to improve efficiency and reduce waste.
    • Ensure that all facilities meet legal and regulatory compliance, including safety and health standards.
    • Develop and maintain effective relationships with suppliers, contractors, and service providers.
  3. Business Development:
    • Identify and pursue new business opportunities, including expanding existing services.
    • Develop strategic partnerships and maintain strong relationships with key clients, government bodies, and industry stakeholders.
    • Promote the company's offerings and attract new tenants or contracts.
    • Stay updated on market trends and competition to ensure the company remains competitive in the labour accommodation space.
  4. Team Leadership & Management:
    • Lead, mentor, and manage a team.
    • Set clear goals and performance standards for the team and ensure their professional development through training and continuous feedback.
    • Foster a positive work culture, ensuring high levels of motivation, teamwork, and accountability.
  5. Client & Resident Relations:
    • Ensure high levels of customer satisfaction among residents and clients by addressing concerns and improving the quality of services.
    • Conduct regular inspections and feedback sessions to ensure the facilities are maintained at optimal standards.
    • Resolve escalated issues related to resident accommodation, services, or other operational matters.
  6. Health, Safety & Compliance:
    • Ensure all compounds and labour camps are operated in compliance with health, safety, and environmental regulations.
    • Implement and enforce safety protocols to protect residents, staff, and assets.
    • Oversee emergency response plans and conduct regular safety drills.

About You

The successful candidate will have strong exposure to managing compounds and the related activities.

Bachelor's degree in Business Management, Hospitality Management, Engineering, or a related field. MBA is a plus.

Strong financial management experience, with a proven track record of P&L management and business growth.

What We Offer

This is an opportunity to join a market leader with a competitive package and benefits.

Skills

General Management, Property Management, Business Development, Facilities Management, Compounds, Services