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Logistics Coordinator

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time
Job Summary

Morni | مرني is seeking a skilled Logistics Coordinator to join our team. In this role, you will be responsible for coordinating towing requests, managing dispatch operations, and ensuring timely service delivery.

Responsibilities
  • Assign Service Requests: Utilize your expertise to assign towing requests based on tow truck availability, proximity, and service priority.
  • Monitor Operations: Track active service requests in real-time, ensuring on-time arrival and proper job execution.
  • Communicate with Providers: Coordinate with tow truck drivers and service providers to confirm availability and dispatch status.
  • Escalate Issues: Address delays, service issues, or provider unresponsiveness and take corrective actions.
  • Verify Readiness: Ensure dispatched providers have the necessary equipment and are prepared for assigned jobs.
  • Customer Support: Assist customers in resolving concerns related to towing dispatch and service delays.
  • Data Management: Maintain accurate logs of dispatch activities, cancellations, delays, and escalations for performance tracking.
  • Team Collaboration: Work closely with the operations, logistics, and customer service teams to improve dispatch efficiency.