Service Delivery Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

About the Position

Saudi Petroleum Services Polytechnic is seeking an experienced Service Delivery Manager to join our team in Riyadh.

The successful candidate will be responsible for building and maintaining strong client relationships, ensuring seamless service coordination, and delivering exceptional services.

Key Responsibilities:

  1. Ensure the timely and successful delivery of company solutions in line with client expectations.
  2. Track client satisfaction levels and implement measures for improvement.
  3. Act as the primary point of contact for assigned clients, ensuring their needs are met.
  4. Build and maintain long-term, trust-based relationships with clients and represent Saudi Petroleum Services Polytechnic in a highly professional manner.
  5. Assist in challenging client requests, resolving client concerns, escalations, and service-related issues.

Business Development & Growth

  1. Identify upsell, cross-sell, and renewal opportunities to enhance account value.
  2. Provide insights on client needs and potential service expansions.
  3. Monitor market trends and client requirements to recommend business improvements.
  4. Assist in developing new business with existing clients and/or identify areas of improvement.
  5. Assist in preparing and submitting proposals, invoices, and account updates.

Internal Collaboration & Service Coordination

  1. Work closely with the HR team to ensure smooth service delivery.
  2. Liaise between clients and internal teams to ensure clear and effective communication.
  3. Ensure that client records, contracts, and service updates are accurately maintained.
  4. Assist in ensuring that projects are executed as per contract terms and service level agreements (SLAs).

Reporting & Compliance

  1. Generate monthly and quarterly reports on account performance and service delivery.
  2. Maintain accurate records of client communications, contract renewals, and service changes.
  3. Ensure compliance with company policies, client agreements, and regulatory requirements.
  4. Assist in performance data analysis to support departmental goals.

Qualifications & Skills

  1. Bachelor's degree in Business Administration or any related field.
  2. Preferably 1 year of experience in account management or any relevant field.
  3. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  4. Preferably experience delivering client-focused solutions to customer needs.
  5. Excellent listening, negotiation and presentation abilities.
  6. Strong verbal and written communication skills.

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