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Network Operations Specialist
2 weeks ago
Job Summary
We are seeking a talented Network Operations Specialist to join our team at Acuative Middle East. This role involves monitoring, troubleshooting, and supporting network operations to ensure optimal performance and uptime.
Key Responsibilities:
- Monitor network infrastructure, servers, and critical IT systems to detect performance issues and outages.
- Respond to network alerts, investigate incidents, and perform initial troubleshooting to resolve minor issues.
- Escalate unresolved technical issues to L2/L3 teams and coordinate with vendors when necessary.
- Maintain incident logs and documentation for tracking network performance and issue resolution.
- Assist in network device configuration, software updates, and patch management under supervision.
- Perform basic troubleshooting for routers, switches, firewalls, and network links.
- Support IT teams in diagnosing and resolving connectivity issues for internal users.
- Follow established NOC procedures, SLAs, and escalation protocols to ensure efficient network operations.
- Participate in shift handovers, providing detailed reports on network incidents and performance.
- Continuously improve technical skills and stay updated with emerging networking technologies.
