Data Quality Professional

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

About the Role

Alnafitha IT is seeking a highly skilled Data Quality Professional to ensure the accuracy and integrity of data across all business systems. This critical role focuses on maintaining high-quality data standards, performing enrichment and profiling tasks, managing access to customer portals, and overseeing the customer registration process.

Key Responsibilities

Data Accuracy and Quality:

  • Audit and cleanse data in operational systems to remove duplicate entries for accounts, contacts, and leads.
  • Validate and correct incomplete data fields such as account names, regions, segmentation details, and contact details through research and data enrichment tools.
  • Define and enforce data entry standards to ensure consistency across all teams.

Data Enrichment and Profiling:

  • Conduct phone calls and online research to verify and enrich data.
  • Use data enrichment software (e.g., Clearbit, ZoomInfo) to populate missing or inaccurate information.
  • Profile accounts and segment contacts based on business requirements.
  • Gather targeted contact information for defined accounts to support sales and marketing campaigns.
  • Ensure all customers and suppliers' billing information are up to date, including but not limited to (official name, billing address, VAT treatment, primary contact).
  • Maintain all customers and suppliers' official documents, including but not limited to (CR, TRN, Authorized Signatories, NDA, etc.).
  • Process new product items, pricing, and VAT configuration.

Governance and Reporting:

  • Establish and implement data governance policies to ensure compliance with organizational and industry standards.
  • Generate and present regular reports on data quality, completeness, and accuracy to stakeholders.
  • Monitor data integration with systems like finance, marketing, and customer success platforms to maintain integrity and synchronization.

Customer Portal Management and Registration:

  • Maintain and manage user access to customer portals, ensuring appropriate permissions are granted.
  • Oversee the customer registration process, ensuring all required information is accurate and complete.
  • Collaborate with internal teams to streamline and improve customer onboarding workflows.

Process Development and System Configuration:

  • Identify gaps and inefficiencies in data entry processes and develop optimized workflows to address them.
  • Configure systems/workflows to enhance data entry processes, user interfaces, and workflows based on operational needs.
  • Test and validate system changes to ensure alignment with business requirements.

Collaboration and Support:

  • Work closely with marketing teams to validate and segment incoming leads.
  • Collaborate with sales teams to maintain a robust and actionable contact database.
  • Partner with RevOps, finance, and customer success teams to ensure data accuracy aligns with reporting and operational requirements.
  • Act as a central point of contact for data quality, process improvement, and system configuration tasks.

Requirements

Certification Requirements:

  • Bachelor's degree in Business Administration, Data Management, or a related field.

Technical Skills:

  • Proficient in operational systems such as Zoho, Salesforce, Microsoft Dynamics 365, or similar.
  • Familiarity with data enrichment tools (e.g., Clearbit, ZoomInfo) and reporting tools like Power BI or Tableau.
  • Experience in process development and system configuration.

Personal Skills:

  • Detail-oriented with strong analytical abilities.
  • Excellent communication and collaboration skills.
  • Proactive problem-solver with a strong commitment to accuracy and quality.

Working Conditions:

  • Working on weekends, holidays, or outside of business hours could be required.

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