Data-Driven Business Analyst for CX
2 weeks ago
Keeta is a dynamic and innovative global platform that leverages cutting-edge technology to deliver fast, reliable, and seamless food delivery experiences. As a Customer Experience Business Analyst, you will play a key role in driving business decisions through data-driven insights. With a strong focus on customer experience analytics, data modeling, and stakeholder management, this role offers exciting opportunities for career growth and professional development.
About the Role
This mid-senior level analyst position requires a highly skilled individual with expertise in customer experience analytics, data modeling, and stakeholder management. Your responsibilities will include working with large datasets, designing analytical frameworks, and developing data-driven recommendations. You will collaborate with cross-functional teams to drive business growth and optimize customer experiences.
Main Responsibilities
- 1. Work with large datasets to compile intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
2. Collaborate with business or operations teams to identify issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
3. Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
4. Conduct thorough analyses of operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
What We're Looking For
We seek a candidate with a strong background in customer experience analytics, proficiency in SQL, Python, or other programming languages, and experience with ETL processes, statistical analysis, and dashboard creation. Additionally, we require strong communication & collaboration skills to influence stakeholders and proficiency in Chinese (Mandarin) & English for effective communication across teams.
Requirements
- • Bachelor's degree or above
• 5+ years in data analytics, data science, or related fields
• Proficiency in SQL, Python, or other programming languages
• Experience with ETL processes, statistical analysis, and dashboard creation
• Strong communication & collaboration skills to influence stakeholders
• Proficiency in Chinese (Mandarin) & English for effective communication across teams
• Experience in the food & service delivery industry
• Strong background in customer experience analytics
-
Data Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob DescriptionWe are seeking a talented Data Analyst to lead our efforts in quantifying customer behavior and establishing feature value for our onsite shopping CX product in the MENA region. The ideal candidate will have experience with data visualization tools such as Tableau and Quicksight, as well as statistical analysis packages like R, SAS, and...
-
Data Driven Business Growth
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Quant Data & Analytics Full timeAbout UsQuant Data & Analytics is a leading provider of Data Science and AI SaaS products and solutions. We are committed to delivering exceptional results and building long-term relationships with our clients. If you are passionate about data-driven business growth and want to be part of a dynamic and innovative team, we encourage you to apply.Experience in...
-
Data-Driven Business Innovator
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full timeWe are a dynamic and innovative global food delivery platform, revolutionizing the industry with cutting-edge technology.Job Description:As a Customer Experience Business Analyst, you will be responsible for working with large datasets to compile, construct, and deploy data models tailored to business or analytical requirements.You will collaborate with...
-
CX Transformation Leader
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeCisco Systems, Inc. is committed to delivering personalized, proactive, and predictive interactions that help customers maximize the value of their technology investments. As our Director, Customer Experience, you'll lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers to drive these efforts forward.Your key...
-
CX Operations Director
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeRole SummaryCisco Systems, Inc. is seeking a highly experienced and skilled CX Transformation Director to lead customer experience transformation across the organization.The ideal candidate will have a deep understanding of Cisco's technology and industry landscape, as well as strong leadership and communication skills to motivate teams and influence...
-
Head of CX Transformation
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeDriving Growth and InnovationCisco Systems, Inc. is seeking a results-driven and innovative leader to drive customer experience growth and excellence as Director, Customer Experience. The ideal candidate will have a strong track record of driving business growth through innovative strategies, leveraging data-driven insights to create seamless experiences,...
-
Head of CX Operations
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeCisco Systems, Inc. is dedicated to empowering its employees to make a meaningful impact on the world. As our Director, Customer Experience, you'll have the opportunity to lead a team of professionals who are passionate about delivering exceptional customer experiences and driving business growth through strategic customer engagement.Your key...
-
CX Innovation Leader
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeAbout the RoleCisco Systems, Inc. is seeking a highly experienced and visionary leader to drive customer experience innovation and excellence as Director, Customer Experience. The ideal candidate will have a strong track record of fostering trust and building lasting relationships with customers, leveraging data-driven insights to create seamless...
-
CX Transformation Director
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeCisco Systems, Inc. is a leader in networking solutions, and we are seeking a talented individual to fill the role of CX Transformation Director. This position involves leading a team of experts who are dedicated to delivering exceptional customer experiences. Your primary responsibility will be to develop and implement strategies that drive business growth,...
-
Head of CX Services
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeCisco Systems, Inc. is a leader in networking solutions, and we are seeking a skilled professional to fill the role of Head of CX Services. In this position, you will be responsible for developing and implementing strategies that drive business growth, improve customer satisfaction, and increase loyalty.As the Head of CX Services, you will lead a team of...
-
Business Intelligence Engineer, MENA CX Product
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeBusiness Intelligence Engineer, MENA CX ProductJob ID: 2934084 | Q-Express Documents TransportOur team owns building products for the onsite shopping CX of MENA customers. We are looking for a Business Analyst to lead the efforts to quantify the customer funnel, build entitlements, and automate the daily/weekly tracking of shopping events. The leader in this...
-
Data-Driven Business Transformation Expert
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Penta Consulting Full timeMid-Senior Level PositionWe are seeking a Business Analyst to work onsite in Saudi Arabia (Riyadh), collaborating closely with local finance teams to capture current workflows, design to-be processes, and identify areas for AI-driven automation and optimization.The ideal candidate will have 7-10 years of experience as a Business Analyst, preferably in...
-
Business Data Analyst
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full timeA Business Data Analyst translates business requirements into data-driven insights, serving as the bridge between data experts and business stakeholders. They apply analytical skills, domain knowledge, and business acumen to interpret complex data sets and produce actionable recommendations that directly impact strategic and operational business decisions....
-
Senior CX Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Static Cisco Full timeCX Innovation LeadershipYou'll work in a dynamic environment that values simplicity and customer centricity, fostering an integrated, outcome-driven approach to customer engagement. Collaborate with cross-functional teams to create a seamless customer experience, leveraging data-driven insights.As the Director/Leader of Customer Experience, you will lead a...
-
Data-Driven Decision Maker
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full timeAbout Saudiaat.comSaudiaat.com is an online, AI-enabled platform dedicated to connecting Saudi females with job opportunities and bridging the gap between employers and job seekers.Job DetailsWe are seeking a highly analytical and detail-oriented Operations Analyst to join our team in Riyadh, Saudi Arabia.The ideal candidate will have a strong background in...
-
Senior Data Analyst
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full timeAs a Senior Data Analyst in the Customer Experience (CX) Quality Assurance (QA) domain, you will play a critical role in driving data-driven decision-making to enhance the quality of customer support operations. You will analyze data related to agent performance, customer satisfaction (CSAT) surveys, and other key metrics to identify trends, uncover...
-
Business Data Analyst
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full timeA Business Data Analyst translates business requirements into data-driven insights, serving as the bridge between data experts and business stakeholders. They apply analytical skills, domain knowledge, and business acumen to interpret complex data sets and produce actionable recommendations that directly impact strategic and operational business decisions....
-
Data Insights Analyst
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dimension Data NTT ltd Full timeAbout Dimension Data / NTT ltdWe are a global technology company that enables businesses to achieve their digital transformation goals. Our team of experts provides cutting-edge IT solutions and services that drive innovation and growth.Your Job DescriptionThe Financial Analyst will play a critical role in supporting our business strategy by providing...
-
Business Operations Analyst
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Penta Consulting Limited Full timePenta Consulting Limited provides expert technology resource solutions across EMEA. We are seeking a highly skilled Business Operations Analyst - AI Driven Solutions to join our team.About the Role:This role involves working closely with an enterprise customer specializing in AI & Automation to implement an Agentic AI Proof of Concept (POC). As a Business...
-
Business Intelligence Data Analyst
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arthur Lawrence Full timeWe are seeking a highly skilled Business Intelligence Data Analyst to join our team at Arthur Lawrence. As a specialist in data analysis, you will play a crucial role in helping us drive business growth through data-driven insights.The ideal candidate will have 4+ years of experience in data analysis, business intelligence, and artificial intelligence. You...