Data-Driven Business Analyst for CX

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Transform Customer Experiences
  Keeta is a dynamic and innovative global platform that leverages cutting-edge technology to deliver fast, reliable, and seamless food delivery experiences. As a Customer Experience Business Analyst, you will play a key role in driving business decisions through data-driven insights. With a strong focus on customer experience analytics, data modeling, and stakeholder management, this role offers exciting opportunities for career growth and professional development.

  About the Role
  This mid-senior level analyst position requires a highly skilled individual with expertise in customer experience analytics, data modeling, and stakeholder management. Your responsibilities will include working with large datasets, designing analytical frameworks, and developing data-driven recommendations. You will collaborate with cross-functional teams to drive business growth and optimize customer experiences.

  Main Responsibilities
  
  1. 1. Work with large datasets to compile intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
      2. Collaborate with business or operations teams to identify issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
      3. Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
      4. Conduct thorough analyses of operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.

  What We're Looking For
  We seek a candidate with a strong background in customer experience analytics, proficiency in SQL, Python, or other programming languages, and experience with ETL processes, statistical analysis, and dashboard creation. Additionally, we require strong communication & collaboration skills to influence stakeholders and proficiency in Chinese (Mandarin) & English for effective communication across teams.

Requirements
  
  • • Bachelor's degree or above
      • 5+ years in data analytics, data science, or related fields
      • Proficiency in SQL, Python, or other programming languages
      • Experience with ETL processes, statistical analysis, and dashboard creation
      • Strong communication & collaboration skills to influence stakeholders
      • Proficiency in Chinese (Mandarin) & English for effective communication across teams
      • Experience in the food & service delivery industry
      • Strong background in customer experience analytics

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