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Empowerment Specialist

2 weeks ago

Makkah, Makkah Province, Saudi Arabia Maximus KSA | ماكسيموس السعودية Full time

About Maximus KSA | ماكسيموس السعودية

We are dedicated to helping individuals navigate their empowerment journey with confidence and support. Our team is committed to providing top-notch guidance and assistance to beneficiaries, ensuring they receive the resources and encouragement needed to succeed.

**Key Responsibilities:**

  1. Welcome beneficiaries and provide detailed information about our program and its benefits.
  2. Guide beneficiaries through the assessment process, utilizing technology such as handheld tablets.
  3. Conduct motivational interviews and discuss assessment outcomes with beneficiaries.
  4. Create action plans based on assessment results and available services.
  5. Monitor beneficiary progress and maintain up-to-date case notes.
  6. Escalate any unresolved queries and ensure beneficiary satisfaction through surveys.
  7. Collaborate with team members and other departments to ensure seamless service delivery.
  8. Uphold company policies, procedures, and ethical standards at all times.

Requirements:

  • Bachelor's degree in a relevant field.
  • Fluency in English and Arabic.
  • Minimum 1 year experience working with beneficiaries.
  • Familiarity with CRM systems or similar technology.
  • Strong communication, relationship-building, and problem-solving skills.
  • Compassionate, resilient, and dedicated to serving the community.

What We Offer:

We are committed to creating a dynamic work environment that fosters growth, innovation, and teamwork. If you're passionate about empowering individuals and making a real difference in people's lives, we want to hear from you.