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Medical Office Assistant
1 week ago
**About Us:**
Midwest Vision Partners is a leading provider of eye care services in the Midwest. We are committed to delivering world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision.
**Job Description:**
We are seeking a highly skilled and experienced Medical Office Assistant to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and administrative support to our patients and clinical staff.
**Key Responsibilities:**
- Greet and check in patients in a friendly, courteous, and professional manner.
- Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
- Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Prepares paperwork for patient visits.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Reconciles cash against daily charge and cash reports.
- Schedule and confirm patient appointments as needed.
- Create, distribute, and file new patient charts/medical records.
- Perform clerical tasks such as copying, sorting, scanning, and faxing.
- Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
- Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies.
**Requirements:**
- High school diploma or GED
- Strong verbal and written communication skills
