Customer Service Representative

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alturki Holding Full time
What We Offer

Alturki Holding offers a competitive salary and benefits package, as well as opportunities for career growth and development.

Benefits:
  • Competitive salary.
  • Medical and life insurance.
  • Retirement plan.
  • Generous paid time off.
Responsibilities:
  1. Client Satisfaction: Ensure that clients receive exceptional service and support from Diriyah operations team.
  2. Staffing and Fleet Management: Coordinate with HR and logistics teams to ensure adequate staffing levels and fleet availability to meet customer demands.
  3. TAMM System Management: Register drivers in TAMM system and track vehicle usage to optimize operational efficiency.
  4. Dispatch and Coordination: Dispatch drivers and coordinate special requests to ensure timely delivery of services.
  5. Vehicle Maintenance: Inspect vehicles for operational readiness and ensure they are properly maintained to prevent breakdowns.
  6. Cleaning and Limo Staff Coaching: Coach and monitor cleaning and limo staff to maintain high standards of quality and customer satisfaction.
  7. Customer Correspondence: Handle all external and internal correspondence related to departmental functions, vehicle maintenance, service, and quality standards.
  8. Customer Requests: Handle all customer requests, including Oil Service requests, maintenance requests, and updates to internal systems.
  9. Logistics and Customer Coordination: Coordinate with Logistics and customers for yearly MVPI and reimbursement if MVPI is performed by the user themselves.
  10. Accident and Breakdown Vehicle Collection: Communicate with Hemaya Logistics Services for accident and breakdown vehicle collection.
  11. Accident Disputes: Handle accident disputes by creating requests in ERP and sharing accident documents with the workshop.
  12. Correspondence with Customers: Pursue correspondence with customers for misuse approval and discounts.
  13. International Vehicle Permissions: Prepare international vehicle permissions from TAMM and for commercial units' correspondence with GRO to acquire permits from Moroor.
  14. Traffic Violations: Review traffic violation lists shared with accounts for invoicing and coordinators to notify customers.
  15. Disputed and Wrong Violations: Coordinate between customers, fleet, and admin for any disputed and wrong violations.
  16. Early Termination Penalties: If the contract is valid, calculate and share early termination penalties with customers for approval.
  17. Pool Vehicles: Monitor replacement pool vehicles.


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