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Customer Success Specialist

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Amadeus Full time
Key Account Management Role

The Key Accounts Executive role involves working closely with existing small to medium customer accounts to develop and grow their business relationships. This position requires strong communication and interpersonal skills to build trust and rapport with customers.

Responsibilities:
  1. Sales Account Management: Identify opportunities to upsell and cross-sell Amadeus services to existing customers, thereby increasing revenue growth.
  2. Customer Relationship Building: Foster strong relationships with key decision-makers within customer organizations to ensure long-term success and loyalty.
  3. Operational Support: Provide day-to-day operational support to customers, ensuring seamless integration with Amadeus systems and services.
  4. Reporting and Analysis: Monitor and analyze key performance indicators (KPIs) to measure customer satisfaction, sales performance, and account health.