MEP Operations and Technical Service Director
5 days ago
At Arab National Bank, we are seeking a seasoned MEP Operations Manager to spearhead our technical services across HVAC, Electrical, and Plumbing disciplines.
Key Responsibilities:- Technical Leadership
- Oversee all MEP operations, including preventive maintenance programs, emergency repairs, and system upgrades
- Develop and implement standard operating procedures for all technical services
- Ensure compliance with local building codes, safety regulations, and industry standards
- Review and approve technical proposals and solutions for clients
- Team Management
- Lead and mentor multiple technical teams across HVAC, Electrical, and Plumbing disciplines
- Coordinate resource allocation and scheduling for optimal service delivery
- Conduct regular team meetings and performance reviews
- Implement training programs to enhance team capabilities and stay current with industry developments
- Project Management
- Plan and execute maintenance projects for real estate clients with large property portfolios
- Develop project schedules, resource plans, and budget estimates
- Monitor project progress and ensure timely completion within budget
- Identify and mitigate potential risks and issues
- Client Relationship Management
- Serve as the primary technical point of contact for key clients
- Conduct regular client meetings to review service performance and address concerns
- Develop and maintain strong relationships with property managers and facility teams
- Propose solutions for improving building systems efficiency and reducing operational costs
- Bachelor's degree in Mechanical, Electrical, or related engineering field
- Minimum 10 years of experience in MEP operations, with at least 5 years in a management role
- Strong background in facility management for large-scale residential or commercial properties
- Professional certification in relevant fields (PE, CMVP, CEM, or similar)
- Excellent project management and team leadership skills
- Strong understanding of building management systems and energy efficiency
- Proven track record in managing multiple client relationships
- Operational Excellence
- Service Response Time
- Emergency calls response within 2 hours: Target 95%
- Regular maintenance requests completed within 48 hours: Target 90%
- Preventive maintenance schedule compliance: Target 98%
- Service Quality
- First-time fix rate: Target 85%
- Client satisfaction score: Target 4.5/5
- Equipment downtime reduction: 15% year-over-year
- Number of recurring issues: Less than 5% of total service calls
- Service Response Time
- Team Performance
- Productivity Metrics
- Team utilization rate: Target 85%
- Average time per service call: Within 10% of standard time
- Completion of planned maintenance tasks: 95% on schedule
- Safety and Compliance
- Zero reportable safety incidents
- 100% compliance with regulatory requirements
- Monthly safety training completion rate: 100%
- Productivity Metrics
- Financial Management
- Budget Control
- Project cost variance: Within ±5% of budget
- Operating expenses: Within approved budget
- Revenue growth from existing clients: 25%+ annually
- Resource Optimization
- Inventory turnover ratio: 12 times annually
- Emergency parts availability: 95%
- Tool and equipment utilization rate: 80%
- Budget Control
- Client Satisfaction
- Relationship Management
- Client retention rate: 95%
- Net Promoter Score (NPS): >60
- Contract renewal rate: 90%
- Number of service improvement suggestions implemented: Minimum 4 per quarter
- Documentation and Reporting
- Preventive maintenance reports submitted within 24 hours: 100%
- Monthly client reports delivered on schedule: 100%
- Asset documentation accuracy: 98%
- Relationship Management
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