Service Management Process Leader
7 days ago
We are looking for a highly skilled IT professional to fill the role of IT Service Management Expert. As a key member of our team, you will be responsible for leading our ISO 20000 implementation projects. The ideal candidate will have strong expertise in ITIL, policy and procedure development, internal auditing, and technical process management. Additionally, they should be proficient in Business Process Management (BPM) and IT Governance best practices.
Your responsibilities will include:
- Developing and implementing IT service management frameworks
- Designing and documenting policies, processes, and procedures
- Conducting gap analysis and providing corrective actions
- Maintaining continuous improvement of service management processes
Requirements:
To be successful in this role, you will need:
- A Bachelor's degree in IT, Business Administration, or a related field
- 5+ years of experience in IT service management, governance, or compliance
- Prior experience in an ISO 20000 implementation or consulting role
Preferred Qualifications:
Additional certifications such as ISO/IEC 20000 Lead Implementer, ITIL Foundation, or COBIT would be advantageous.
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