Quality Assurance Analyst

3 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

Job Description

We are looking for a Quality Assurance Analyst to join our team in Jeddah. The successful candidate will be responsible for ensuring the highest level of quality in our call center operations.

Main Responsibilities:

  1. Design and implement quality control processes to monitor and evaluate agent performance.
  2. Conduct regular audits to ensure compliance with company standards and policies.
  3. Collaborate with the training team to develop and deliver training programs that meet the needs of our agents.
  4. Provide coaching and feedback to agents to help them improve their performance.

Requirements:

Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Quality Assurance
Industries
  • Human Resources Services
  • IT Services
  • IT Consulting


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