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Spa Therapist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Spa Therapist to join our team at Hilton Riyadh Olaya. As a Spa Therapist, you will be responsible for providing exceptional spa services to our guests, ensuring their comfort and satisfaction throughout their stay.

Key Responsibilities
  • Provide professional spa treatments and services to guests, including body and facial treatments, massages, and home care advice.
  • Maintain high standards of cleanliness and safety in the spa department.
  • Report any maintenance issues to the Spa Manager.
  • Assist in all areas of spa operations as requested by the Spa Manager.
  • Stay up-to-date with current and future spa services offered by the hotel.
  • Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
  • Provide efficient guest service from point of arrival to check-out, including booking, changing, and canceling appointments, and upselling retail.
  • Accurately schedule all massage reservations, changes, confirms, and cancels.
  • Accurately process all billing and posting for spa and retail services, reporting any overages and shortages to the Spa Manager.
  • Accurately explain spa treatment menu and packages to guests.
  • Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards.
  • Maintain the quality of service and overall appearance of locker areas, lounge area, and restrooms.
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms.
  • Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
  • Assist guests and provide personal training sessions, if necessary.
  • Maintain the Fitness center, looking after equipment and coordinating with Precor representative for maintenance and product updates.
  • Ensure audio-visual equipment is well maintained and in good condition.
  • Provide courteous and efficient guest service from point of arrival through check-out.
  • Orient guests through our Fitness facility, greeting guests and providing personal guest service.
Requirements
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Experience in hospitality or customer service industry is required.
  • Ability to read, write, speak, and understand the English language to effectively communicate with guests.
  • Ability to speak effectively in front of groups of customers or employees of the organization.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • At least 1 year experience in the spa or hospitality industry.
Preferred Qualifications
  • Experience in a resort or wellness-related field.