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Senior Service Design Lead
1 week ago
A forward-thinking Senior Service Design Lead drives the design of mobile and desktop applications with fellow designers, product managers, and software developers. This role requires a skilled professional to create impactful conceptual ideas that bring simplicity and user friendliness to complex design.
Key Responsibilities:- Collaborate on scoping, planning, and delivering on exciting service design projects.
- Plan and conduct qualitative field research around the world using design research techniques.
- Analyze and synthesize field and desk research data to identify key insights, and translate them into service concepts.
- Ideate, prototype, and test your service concepts.
- Present to clients, design and facilitate workshops, and host co-creation sessions.
- Participate in shaping and developing service design methods and tools.
- Advocate for the evolution of methodology and project approach within the studio and region.
- Contribute to shaping projects through business development.
- Stay updated on the latest developments, trends, and/or thinking within your field and share your knowledge and thoughts with colleagues.
- A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life.
- A confident and empathetic leader, able and willing to drive projects forward, and contribute your subject matter expertise.
- Able to tackle problems analytically and innovatively, and with a systems mindset.
- A strong facilitator, presenter, communicator, and collaborator.
- A practiced designer who is very comfortable working in a consulting role and preferably has had previous experience working in an agency/consulting, or comparable environment.
- Passionate about design solutions, concept development, design research, and mentoring others.
- A collaborative self-starter, always willing to be proactive while coaching and working with others to make impact happen for the client.
- Someone with a 'here to help' attitude, who absolutely, fundamentally believes that we're better together.
- 5+ years of professional Service Design experience, having done multiple successful Projects.
- Passion for making high-quality experiences, and a demonstrable portfolio.
- Experience directing and mentoring designers.
- Travel: Expected up to 70%.
