Information Technology Expert

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

At Serco, our Technology Enabled Business team is seeking a highly skilled Senior IT Support Engineer to join our dynamic team in NEOM, SA. This role offers an excellent opportunity for a motivated professional to make a meaningful impact every day.

The ideal candidate will have the ability to multi-task and manage various tasks efficiently. Good communication skills, excellent organisation, time management, and prioritizing skills are essential for success in this position.

This role requires regular travel within a defined geographic area and effective use of communication technologies to stay connected with team members and customers. The ideal candidate should be able to work independently as well as part of a team, ensuring seamless collaboration and customer satisfaction.

We are looking for a talented individual who can provide high-quality technical support to our customers, resolve complex issues efficiently, and maintain accurate records of all incidents and service requests.

To succeed in this role, you will need to possess strong analytical and problem-solving skills, excellent technical knowledge of Windows Operating Systems, Microsoft Office application suite, and network (LAN, WAN, WLAN) technologies.

In addition, experience in troubleshooting Antimalware incidents and using Service Management Tools such as ServiceDesk plus, Service Now or equivalent is highly desirable.

Serco offers a comprehensive total reward package that includes competitive monthly pay, allowances, comprehensive medical insurance coverage, life insurance, and leave benefits that exceed industry standards.

We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture and care deeply about our colleagues' wellbeing. Join us and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.



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