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Technical Customer Service Expert

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Description:

We are seeking a skilled Technical Customer Service Specialist to join our team. The ideal candidate will have experience in customer service and/or account management working with high-profile customers, along with excellent oral and written communication skills in Bahasa, English, and Mandarin.

Responsibilities:

  1. Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Provide exceptional customer service and support through multiple communication channels.
  3. Work collaboratively with internal teams to ensure seamless customer experience.
  4. Act as a subject matter expert for cloud computing and provide technical guidance to customers.
  5. Participate in training and development programs to enhance skills and knowledge.