Service Delivery and Support Manager

6 days ago


AlQassim Province, Saudi Arabia ITH Icoserve Full time
Responsibilities

This role is responsible for:

  • Managing customer relationships and resolving issues
  • Developing and implementing customer service strategies
  • Leading a team of customer service representatives
  • Collaborating with sales and marketing teams to understand customer needs
  • Identifying opportunities for cost savings and improving operational efficiency

Key qualifications include:

  • Bachelor's degree in engineering, business administration, or a related field
  • Minimum 5 years of experience in customer service management
  • Strong leadership and interpersonal skills
  • Excellent communication and negotiation abilities


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