Operations Team Lead

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time
About Gulf Marketing Group (GMG Group)

Gulf Marketing Group (GMG Group) is a global well-being company with a portfolio of leading international and home-grown brands across sport, food, and health sectors. Our vision is to inspire people to win in ways that make the world better.

Job Overview

This role supports the operational requirements of our Division/Business Unit/Department by providing administrative assistance. The ideal candidate will manage paperwork, office procedures, and other tasks to ensure seamless operations.

  • Core Responsibilities:
  • Inform employees of management conditions of work, rules, and regulations, ensuring they adhere to company policies.
  • Maintain accurate records of attendance and efficiency scores for payment and reward purposes.
  • Deliver feedback on employee performance to encourage improvement.
  • Create worker schedules to ensure compliance and avoid conflicts.
  • Identify and report work equipment shortages and damages to management.
  • Resolve conflicts between workers, ensuring fair treatment for all parties involved.
  • Keep accurate records of employee performance and ensure timely payments without shortages or victimization.
  • Facilitate communication between management and workers, addressing complaints from both parties.
  • Verify outgoing stock condition and accuracy, ensuring proper documentation.
  • Conduct timely stock inventory to align with stock balance and prevent mix-ups.
  • E nsure team members follow Standard Operating Procedures (SOP) and take corrective actions for deviations.
  • Meet set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Manage staff according to company policy and procedures.


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