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Housekeeping Operations Director

3 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia IHG Hotels & Resorts Full time
Job Overview

The Executive Housekeeper / Housekeeping Manager plays a crucial role in ensuring that our guests have an exceptional experience at our hotels. You will be responsible for leading a team of housekeeping staff, managing daily operations, and maintaining high standards of cleanliness and quality.

Key Accountabilities
  • Staff Management: Manage and develop a team of housekeeping staff, providing training, coaching, and performance feedback.
  • Quality Control: Conduct regular inspections of guest rooms and public areas to ensure they meet our quality standards.
  • Guest Relations: Respond promptly to guest complaints and special requests, resolving issues efficiently and effectively.
Requirements
  • Leadership Experience: Proven leadership skills, with the ability to motivate and guide a team.
  • Industry Knowledge: Minimum 10 years of experience in housekeeping management, preferably in a hotel or hospitality setting.
  • Credentials: University degree or secondary education equivalent, with proficiency in local languages.