Credit Management Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

About Our Culture

KONE México is a Top Employer certified company committed to fostering a great work culture. We strive for excellence in people practices, quality, and efficiency while nurturing collaboration, diversity, growth, and wellbeing.

Our Finance team has an exciting opportunity for an experienced Collections Specialist to be based in Riyadh, Saudi Arabia.

This role involves managing customer accounts receivables, routine customer contact to obtain prompt payment, improve cash flow, and ensure customer satisfaction.

Responsibilities

  1. Coordinate BPO and retained organization for credit management, collection, and dispute management processes.
  2. Support resolving and FL in complicated collection cases.
  3. Analyze and address root causes of disputes from an end-to-end perspective.
  4. Dependent on local requirements, the first collection contact may be physical.
  5. Complete transactional tasks for accounts in FL responsibility.
  6. Routinely manage disputes for agreed retained accounts.
  7. Record disputes into the collection and dispute management solution.
  8. Dispatch disputes for resolution and apply collection strategy.
  9. Structure and conduct collection calls towards customers.
  10. Record customer promises to pay and coordinate with CS&A and inbound teams.

Requirements

  1. 2-4 years of experience in collections.
  2. Native Arabic speaker with strong English communication skills.
  3. Excellent communication, negotiation, and customer handling skills.
  4. Experience with SAP and proficiency in Excel.
  5. Strong problem-solving and analytical skills.
  6. Attention to detail and ability to work under pressure.


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