Head of Operations Management
5 days ago
About the Job:
The Head of Operations Management will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.
Responsibilities:
- Drive key business change initiatives and ensure realization of business benefits.
- Foster a customer-centric culture and service-oriented mindset.
- Accountability for safety of employees and end-users, ensuring safety is a mindset without any compromises.
- Maintain high level of customer satisfaction in the region or unit.
- Lead Maintenance operations and ensure quality and profitability of service delivery.
- Cascade FL and regional direction and targets to the team.
- Set Individual Operations Plans for supervisors to support them in achieving their objectives.
- Regularly follow up on progress.
- Drive deployment and following up on progress of KONE Way initiatives in the area (e.g., Supervisor Role and Mobility, Field Service Management, Field Operations Management Model).
About Us:
KONE is a global leader in the field of elevator and escalator solutions. We are dedicated to creating innovative and collaborative work environments that foster a sense of community and teamwork.
Requirements:
- Bachelor's degree in Engineering.
- 10+ years of experience managing maintenance or service teams.
- Experience in the Elevator and Escalator industries, or similar sectors.
- In-depth understanding of service and maintenance industry best practices.
- Proficiency in both verbal and written communication in English and Arabic.
- Excellent communication skills for effective stakeholder and team engagement.
- Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.
Benefits:
We offer a range of benefits, including competitive compensation packages and opportunities for professional growth and development.
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