Head of Operations Management

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full time

About the Job:

The Head of Operations Management will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.

Responsibilities:

  1. Drive key business change initiatives and ensure realization of business benefits.
  2. Foster a customer-centric culture and service-oriented mindset.
  3. Accountability for safety of employees and end-users, ensuring safety is a mindset without any compromises.
  4. Maintain high level of customer satisfaction in the region or unit.
  5. Lead Maintenance operations and ensure quality and profitability of service delivery.
  6. Cascade FL and regional direction and targets to the team.
  7. Set Individual Operations Plans for supervisors to support them in achieving their objectives.
  8. Regularly follow up on progress.
  9. Drive deployment and following up on progress of KONE Way initiatives in the area (e.g., Supervisor Role and Mobility, Field Service Management, Field Operations Management Model).

About Us:

KONE is a global leader in the field of elevator and escalator solutions. We are dedicated to creating innovative and collaborative work environments that foster a sense of community and teamwork.

Requirements:

  1. Bachelor's degree in Engineering.
  2. 10+ years of experience managing maintenance or service teams.
  3. Experience in the Elevator and Escalator industries, or similar sectors.
  4. In-depth understanding of service and maintenance industry best practices.
  5. Proficiency in both verbal and written communication in English and Arabic.
  6. Excellent communication skills for effective stakeholder and team engagement.
  7. Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.

Benefits:

We offer a range of benefits, including competitive compensation packages and opportunities for professional growth and development.



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