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Transformation and Change Leader

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Total-TECH Co. Full time

We are looking for a talented Transformation and Change Leader to join our team at Total-TECH Co. This individual will play a key role in driving operational transformation and improving service delivery.

The successful candidate will have excellent leadership and project management skills, as well as the ability to collaborate effectively with diverse teams.

  1. Develop and implement operational transformation initiatives to enhance service delivery and efficiency.
  2. Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
  3. Maintain a comprehensive understanding of ITIL practices and ensure their application in service management processes.
  4. Foster a culture of excellence and innovation within the managed services team.

Requirements:

  • Bachelor's degree in Information Technology or Business Management.
  • Minimum of 12+ years of experience in IT service management or quality management roles.
  • Certifications such as ITIL, Six Sigma, or PMP.
  • Proven experience in implementing ITIL processes and frameworks.