Collections and Recovery Expert

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Job Description:

We are seeking a highly motivated FinOps Analyst to join our team at Amazon. As a Collections and Recovery Expert, you will be responsible for following up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolios.

Main Responsibilities:

  1. Account Monitoring: You will monitor accounts receivable records to ensure aging is up-to-date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
  2. Customer Support: You will support Amazon's customers to resolve billing issues, reconcile accounts, and drive monthly collection targets.
  3. Team Collaboration: You will collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, establish and maintain good client relationships, both internally and externally.

Requirements:

  • Bachelor's degree in Finance/Accounting/Business Studies or related field
  • 2-4 years of experience in Accounts Receivables or other customer-facing department experience
  • Ability to provide exceptional customer experience
  • Strong communication skills, both written and verbal
  • Good interpersonal skills and team player
  • Ability to take initiatives, meet tight deadlines, and prioritize workload


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