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Employee Benefits Administration Lead
2 weeks ago
The Benefits Specialist will be responsible for providing scalable operations support for Health & Welfare benefit programs owned by the Global Benefits team. This role involves developing and executing change management strategies for benefits delivery and operational activities.
About the RoleThis role requires strong analytical skills, with the ability to extract and synthesize information in order to make data-backed business decisions. The successful candidate will have a proven track record of building operational processes and procedures, continuously improving programs, and delivering efficiencies.
Responsibilities- Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes, and vendors.
- Develop standard processes that align with IT solutions and facilitate stakeholder approval.
- Support cyclical benefits events and activities, such as annual enrollment and plan renewals.
- Provide subject matter expertise to internal stakeholders and outside vendors through HR and culture training delivery.
- Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable.
- Support administrative processes performed by vendors, such as leading pre and post-implementation audits, troubleshooting issues, performing root cause analyses, and correcting errors identified.
- Define and monitor benefits administration critical to quality (CTQs) metrics, and perform root cause analysis on defects and implement remediation.
- Identify and help resolve issues, including providing support and guidance to employee escalations on benefit-related topics, and working with internal employee support teams to manage appeals and exceptions intake, review, and determination.
- Bachelor's degree in business, finance, HR, or a related field.
- Fluency in Japanese and English.
- 3+ years of relevant project and program management experience.
- Demonstrated ability to achieve program success through influence and partnership from design to delivery of initiatives.
- Excellent written and verbal communications skills in Japanese and English, with demonstrated ability to address all levels of the organization in a clear and concise manner and influence decision-makers.
- Basic proficiency of Microsoft Office: Word, Excel, PowerPoint, Visio.
- Demonstrated experience in delivering excellent customer service.
- Proven ability to be highly organized, prioritize effectively, and work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment.
- Strong data analysis skills, with the ability to extract and synthesize information in order to make data-backed business decisions.
- Ability to develop ad-hoc reporting to meet specific business needs and inquiries.
- Successful record of building operational processes and procedures, continuously improving programs, and delivering efficiencies.
