Wellness Facility Manager

3 days ago


Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time
About the Role

This is an exciting opportunity to join Raffles Hotels & Resorts as a Spa Treatment Manager in Jeddah, Saudi Arabia. As a key member of our luxury wellness team, you will be responsible for delivering exceptional customer experiences and maintaining the highest standards of service.

Responsibilities

The successful candidate will have a strong background in spa management and leadership, with a proven track record in team development and customer satisfaction.

  • Oversee daily spa operations, including scheduling, inventory management, and treatment room preparation
  • Lead and motivate a team of spa therapists to deliver outstanding customer service
  • Develop and implement spa treatment protocols and standard operating procedures
  • Manage budgets, financial reporting, and cost control measures
  • Ensure compliance with health and safety regulations and industry best practices
  • Create and execute marketing strategies to promote spa services and increase revenue
  • Handle customer inquiries, feedback, and resolve any issues promptly and professionally
  • Stay updated on industry trends and introduce innovative treatments and services


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