Third-Party Management Expert

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Key Responsibilities
  • Handle the day-to-day volumes of assigned tasks and ensure given SLAs (Service Level Agreement) are met per quality standards.
  • Maintain records of day-to-day work by updating trackers to reflect work done.
  • If there is a possible default on SLAs (Service Level Agreement) or quality, flag the escalation in time to the manager or lead.
  • Communication with external customers (Carriers, 3PL Vendors) and internal customers (Logistics Team, Seller Support Team, DG Team) on Request Tickets (tickets from 3PL Site), ticket status and weekly summary of pending tickets and open issues.


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