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Order Management Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tetra Pak Full time

Empowering You to Reach Your Potential

Tetra Pak is committed to empowering employees to reach their full potential. As a Customer Service Representative, you will have the opportunity to grow professionally and personally, working with a talented team of experts in the field.

Key Accountabilities
  1. Customer Engagement: Engage with customers to understand their needs and preferences, providing tailored solutions to meet their requirements.
  2. Account Management: Manage accounts effectively, building strong relationships with key clients and driving business growth.
  3. KPI Monitoring: Monitor and analyze customer-relevant KPIs to identify areas for improvement and optimize processes.
  4. Presentation Skills: Present results to customers in quarterly meetings, highlighting achievements and areas for improvement.
  5. Rolling Forecast: Participate in monthly rolling forecast, ensuring accuracy and completeness.
  6. Supply Chain Optimization: Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
  7. Inventory Management: Monitor and drive improvement of finished goods inventory levels, reducing costs and improving efficiency.
  8. Digitalization: Drive digitalization and promote self-service tools to enhance customer experience and streamline processes.
  9. Special Projects: Take on special tasks and independent projects to further develop key figures and drive business growth.
  10. Continuous Improvement: Drive continuous improvement through common agenda projects in account initiatives, staying up-to-date with industry trends and best practices.