Enterprise Application Support Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Food Basics Co Full time

About the Job:

We're seeking an experienced IT Infrastructure Expert to join our team at Tamatem Inc. As an IT Infrastructure Expert, you will play a key role in ensuring the smooth operation of our enterprise-level business applications.

Responsibilities:

  1. Administer and monitor our business applications to ensure optimal performance and availability.
  2. Manage and resolve incidents in a timely and professional manner, leveraging your analytical and problem-solving skills.
  3. Develop and maintain accurate data management and reporting processes to support informed business decisions.
  4. Leverage your change management expertise to facilitate seamless application upgrades and releases.
  5. Collaborate with cross-functional teams to design and implement effective testing strategies that ensure high-quality application delivery.
  6. Document and communicate technical issues and resolutions to stakeholders through clear and concise reporting.

Qualifications:

  • Possess a strong understanding of PL/SQL, database management, and system integrations.
  • Familiarity with monitoring tools, issue-tracking systems, and ITSM frameworks (e.g., Manage Engine, ITIL).
  • Demonstrate exceptional analytical and troubleshooting skills with a proactive approach to resolving complex technical issues.
  • Able to engage and communicate effectively with stakeholders across business and IT teams.
  • Hold a Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Certifications in ITIL or related frameworks are highly desirable.

Experience:

  • Prior experience supporting and troubleshooting enterprise-level business applications.
  • A proven record of accomplishment in handling capital market systems or financial services applications.


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