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Hospitality Ambassador

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

We are seeking a friendly and professional Welcome Expert to join RAFFLES in Jeddah, Saudi Arabia.

Job Summary

The ideal candidate will be responsible for creating a welcoming atmosphere and ensuring a positive dining experience for our guests.

Key Responsibilities
  • Greet and welcome guests with a warm and friendly demeanor.
  • Manage reservations and seating arrangements efficiently.
  • Provide menus and inform guests about daily specials or promotions.
  • Assist with guest inquiries and provide information about the restaurant and local attractions.
  • Coordinate with the kitchen and wait staff to ensure smooth service flow.
  • Handle cash and credit card transactions accurately.
  • Maintain a clean and organized reception area.
  • Assist in answering phone calls and managing to-go orders.
  • Support the wait staff during peak hours as needed.
  • Ensure compliance with health and safety regulations.
Qualifications
  • Proven experience as a hostess or in a similar customer service role.
  • Excellent communication and interpersonal skills.
  • Fluency in English; knowledge of Arabic or other languages is a plus.
  • Flexibility to work rotating shifts, including evenings, weekends, and holidays.
  • Strong multitasking abilities and attention to detail.
  • Basic math skills for handling bills and transactions.
  • Proficiency in using reservation systems and point-of-sale (POS) software.
  • Knowledge of Saudi Arabian culture and customs.
  • Ability to remain calm and professional in high-pressure situations.
  • Positive attitude and enthusiasm for creating memorable guest experiences.
  • Professional appearance and grooming standards.
  • High school diploma or equivalent; hospitality-related education is a plus.