Maintenance Technician

22 hours ago


Jeddah, Makkah Province, Saudi Arabia Saudi Xerox Full time

Job Overview

We are seeking a highly skilled Maintenance Technician to join our team at Saudi Xerox. As a Maintenance Technician, you will be responsible for installing, maintaining and repairing Xerox PSG and multifunction office printers, copiers and scanners products with high optimum level, cost effectiveness, and with minimum downtime as possible.

  1. Customer Education: Assist customers in operating the machines correctly, replacing consumables, getting the meter read, and how to place a service call.
  2. PSG Operator Skills Development: Guide and develop the skills of PSG Operators for Graphic Printing and production Printing.
  3. Reliability Focus: Ensure the reliability of continuous operation of PSG Printers with minimum possible breakdowns.
  4. Sales Leads Generation: Generate sales leads.
  5. Contract Leads Generation: Generate contract leads.
  6. Communication Compliance: Always comply with communication directions from the work controller.
  7. Service Call Closure: Close the breakdown service calls and achieve target response time.
  8. Document Reporting: Report all service documents in a timely manner with accurate data.
  9. Quality Achievement: Achieve optimum satisfaction for quality of Graphic Printing and production Printing for PSG Customers.
  10. Procedure Demonstration: Demonstrate the correct procedure to reach SXL service and related work area.
  11. Training Provision: Provide good training (do's & don'ts) for Xerox Product Operation and functions to achieve best quality prints.
  12. Engineer Assistance: Assist other engineers as needed or directed by Manager or Work Controller.
  13. Total Customer Satisfaction: Display total commitment and achieve total customer satisfaction of the highest level in a professional manner.
  14. Customer Needs Understanding: Understand customer needs and Graphic Printing and production Printing requirements and provide quality service, solutions, and assistance.


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