At Kempinski Hotels, we are seeking a highly motivated and experienced Sales Executive to join our Sales & Marketing team. As a Sales Executive, you will be responsible for managing Leisure, Corporate, or Group accounts within the Sales & Marketing department and working with local and international travel agents, tour operators, conference-meeting-incentive organizers, and DMCs for individual and group bookings.

• Solicit existing and potential customers and follow up established accounts on a regular basis by phone, correspondence, or personal contact.
• Set up appointments and make personal sales calls, telemarketing, and site inspections to all existing and potential accounts from corporate commercial accounts.
• Follow up on lost business and bring information about it to the knowledge of the department superior.
• Negotiate with all customers and send out offers/contracts regarding individual and group business.
• Follow the sales and marketing results and propose corrective actions if needed.
• Explore industry-related data, new developments in certain agencies' structures, new assignments, industrial complexes, new business centers, and new projects that could be of interest and benefit to the hotel and distribute this information to colleagues.
• Entertain decision-makers of clients in the F&B outlets of the hotel and participate in promotional activities with them.
• Keep close follow-up on developments of competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events, etc.) and explore and compare FIT and Group traffic amongst competitors.
• Bring ideas and participate in the preparations of promotional theme events, other promotional activities, and invitation lists.
• When necessary, handle group and individual reservation requests personally.
• Maintain an efficient customer database system (SFA) capable of identifying sales calls and other sales activities and carry out updating exercises in certain periods of time.
• Update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• Participate in preparing sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by the sales department and/or F&B.
• Take part in sales training programs, trade fairs/shows, sales blitzes, and fam trips assigned by the Director of Sales/Director of Sales & Marketing.
• Keep themselves updated with the latest developments in the hotel, including all activities, promotions, rates of the hotel, and other chain hotels.
• Keep department superiors informed of all changes in the customer profile.
• Prepare reports of each sales call covering information about the company, their comments, requirements, complaints, of their customers, etc.
• Cover assigned accounts in a designated segment or geographic area and visit them at least twice annually.
• On a weekly basis, prepare an activity report covering sales call reports, site inspections, fam trips, new agencies, meetings, entertainment, and other functions participated in during the week and present to the Sales Director.
• Accomplish any additional work assigned by the Department head or Division head in the time frame required.
• Cross-sell other Kempinski Hotels in the area and globally.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.