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Service Delivery Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time
Service Delivery Manager:
We are seeking a seasoned Service Delivery Manager to oversee call center operations and deliver exceptional customer service. The ideal candidate will have strong leadership, analytical, and communication skills, as well as the ability to work under pressure in a dynamic environment.

Responsibilities:
  1. Manage call center operations and staff
  2. Analyze performance data and implement process improvements
  3. Collaborate with other departments to improve customer experience
  4. Develop and implement strategies to achieve business objectives

Qualifications:
  • 5+ years of experience in call centers, including 2+ years as a Call Center Manager
  • Strong leadership, analytical, and communication skills
  • Proficient in call center systems and reporting tools
  • Fluent in English (speaking and writing)
  • Ability to work under pressure in a dynamic environment