Medical Equipment Service Specialist

Job Description Summary

We are seeking a skilled Medical Equipment Service Specialist to join our team. As a Field Service Engineer, you will be responsible for performing preventative maintenance, installations, troubleshooting, and repairs on imaging medical equipment in Riyadh.

Key Responsibilities include:

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identifies sales opportunities and communicates to the account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for warranty and PMS contract cost control.
• Administration: Completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
• Ability to do installation/PM/FMI/corrective of trained products.
• Should be able to fix issues with effective documentation/tools usage and with online expert support.
• Focus on customer impact and aim to fix issues on the first visit effectively.
• Basic customer relationship skills.
• On-call allowance per customer contract needs.
• Care on material consumption and works to address root cause issues/minimize costs with LLFRU usage.
• Use applicable digital tools that support productivity initiatives, e.g., Smart PM, proactive (onwatch) alerts.
• Discuss with support engineers for alternate cost-effective solutions.
• Show a consistent positive approach to customers, ensuring customer awareness and perception of GE high-quality service.
• Open to learning and improving.
• Use applicable digital platforms efficiently.
• Ensure connectivity of responsible systems.
• Perform all QA/EHS trainings on time.
• Care on SR quality, PM checklists.
• Support service sales with contract renewals/option & upgrade opportunities/hbs - contract conversions, etc.
• Support sales teams with new equipment sales opportunities/opportunities of EOSL system.
• Support modality sales/service sales teams with technical information as needed.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI's) within the prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

• Qualified to Degree level, Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills.
• Minimum 2 years Field Services experience.
• Comprehensive knowledge of a specific modality or multi-modalities. Minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, X-ray, USG, LCS, and Angiography).
• Sought by others for guidance and advice.
• Proficiency in English.
• High work standards and quality.
• Plans and organizes work effectively.
• Readiness to travel within Turkey & abroad for training & business purposes.

Desired Characteristics:

• Excellent communications, listening, and interpersonal skills.
• Ability to work independently with minimum direction.
• Initiative and motivation.

Benefits:

• Ongoing professional development and training.
• Opportunities for career advancement.
• Competitive salary and benefits package.