Guest Experience Manager

24 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time

Guest Experience Manager - Spa

 

We are seeking a highly experienced and skilled individual to join our team as a Guest Experience Manager - Spa.

The successful candidate will be responsible for overseeing the entire guest experience from arrival to departure, ensuring that every guest receives exceptional service and has an unforgettable experience.

**Key Responsibilities:**

 

  • Develop and implement strategies to enhance the guest experience.
  • Lead a team of spa staff to deliver exceptional service and meet guest expectations.
  • Collaborate with other departments to ensure seamless operations and maximum guest satisfaction.
  • Monitor and follow-up on guest complaints and provide feedback to the Spa Manager.
  • Work in liaison with the Spa Manager on monthly GSS results.
  • Build relationships with guests and encourage repeat custom.
  • Update the spa database on guests' history profiles and preferences.
  • Promote the spa and hotel facilities to all guests and visitors.

Requirements:

 

  • 3+ years of experience in a similar role.
  • Proven track record of delivering exceptional guest experiences.
  • Excellent leadership and communication skills.
  • Good in English (writing and speaking).


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