Guest Experience Manager
22 hours ago
Guest Experience Manager - Spa
We are seeking a highly experienced and skilled individual to join our team as a Guest Experience Manager - Spa.
The successful candidate will be responsible for overseeing the entire guest experience from arrival to departure, ensuring that every guest receives exceptional service and has an unforgettable experience.
**Key Responsibilities:**
- Develop and implement strategies to enhance the guest experience.
- Lead a team of spa staff to deliver exceptional service and meet guest expectations.
- Collaborate with other departments to ensure seamless operations and maximum guest satisfaction.
- Monitor and follow-up on guest complaints and provide feedback to the Spa Manager.
- Work in liaison with the Spa Manager on monthly GSS results.
- Build relationships with guests and encourage repeat custom.
- Update the spa database on guests' history profiles and preferences.
- Promote the spa and hotel facilities to all guests and visitors.
Requirements:
- 3+ years of experience in a similar role.
- Proven track record of delivering exceptional guest experiences.
- Excellent leadership and communication skills.
- Good in English (writing and speaking).
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