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Internal Tools and Processes Specialist
3 weeks ago
The Customer Happiness stream at Tabby is dedicated to creating innovative internal tools and processes that enhance productivity and efficiency for our specialists and agents.
This Senior Product Manager position requires collaboration with various stakeholders to develop solutions that meet high standards for customer service.
About the Role- Develop an internal platform to streamline support workflows and journeys;
- Design tools to integrate internal processes within our internal platform;
- Implement cost-effective solutions for visualizing business processes in the platform;
- Collaborate with internal teams to create products & platforms that boost efficiency of our Customer Support agents;
- At least 4 years of Product Management experience, preferably in internal tools or operations-heavy products and processes;
- Expertise in developing platform solutions and process automation and integrations;
- Thorough understanding of Support / Customer Experience / Operations; knows how customer support operates and its challenges;
- Financial Services
- Financial Markets
- Product Development
- Product Management
- Senior Product Manager
