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IT Service Delivery Specialist

2 weeks ago

Khobar, Eastern Province, Saudi Arabia Wipro Full time
About the Role

We are looking for an experienced IT Service Delivery Specialist to join our team at Wipro. As a key member of our service delivery group, you will be responsible for ensuring timely and effective resolution of client issues related to data storage and server infrastructure.

Key Responsibilities
  • Ensure timely response to all client tickets, providing high-quality solutions that meet or exceed client expectations.
  • Perform root cause analysis of complex problems and develop effective action plans to resolve issues.
  • Collaborate with cross-functional teams to ensure seamless delivery of IT services.
  • Maintain accurate records of client interactions and issue resolutions.