Cloud Infrastructure Specialist
2 days ago
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're responsible for ensuring our customers have continual access to innovative services. Our team works on complex problems with thousands of variables impacting the supply chain.
We're looking for talented individuals who want to help us deliver high standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of IT infrastructure and hardware for data centers in AWS Cloud regions. As a primary resolver, you'll troubleshoot and solve a range of datacenter infrastructure issues, including hardware, fiber, networking, and related problems.
Key Responsibilities:
- Diagnosing hardware and network problems followed by physical repairs
- Troubleshooting events within internal Service Level Agreements (SLAs)
- Performing root cause analysis of equipment failures
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
Basic Qualifications:
- Experience with computer hardware troubleshooting and repair
- Bachelor's degree in information technology or computer science
- Must have Saudi Arabian citizenship
Preferred Qualifications:
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
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