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Customer Service Associate Representative

3 weeks ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Job Overview

We are seeking a talented and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the first point of contact for our Saudi Arabia customers, providing exceptional support through phone, chat, and email.

Key Responsibilities
  • Provide timely and effective support to customers in both Arabic and English
  • Answer queries and resolve issues related to orders, products, and payment matters
  • Utilize various tools to research and review solutions, ensuring accurate and efficient communication with customers
Requirements
  • Minimum age: 18 years old
  • Be a Saudi national
  • Minimum qualification of a high school degree - Passed
  • Strong communication skills in Arabic and English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
  • Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
Benefits
  • Medical insurance for the employee, as well as their spouse and children
  • Amazon employee discount
  • Nursery Benefit
  • Life Insurance
  • Expert training and ongoing opportunities to learn more and develop your skills