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Incident Management Expert

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

VisionX Technologies, Inc. is an equal opportunity employer and values diversity. As a Problem Manager, you will be responsible for integrating automated testing and validation tools into IT workflows to maintain high-quality service delivery and mitigate risks.

About Your Team

You will work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies to deliver breakthrough results. Our global network of industry experts and mentors helps shape your growth and future.

Your Key Responsibilities:

  • Integration of automated testing and validation tools into IT workflows.
  • Implementation of strategies to reduce recurring incidents and service requests.
  • Development and implementation of process improvements.
  • Generation of reports and analysis of data.
  • Maintenance and update of the problem management knowledge base.
  • Proactive identification, analysis, and resolution of recurring IT problems.