Last Mile Operations Leader, Turkey: Delivering Exceptional Customer Experience

1 week ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time

At Amazon, we're driven by a customer-obsessed culture that sets us apart from others. Our relentless pursuit of excellence in the last mile operations is what makes our customers love us. This role offers a unique opportunity to lead the charge and deliver exceptional customer experiences in Turkey.

Job Description

The Last Mile Operations Leader for Turkey will be responsible for developing and executing strategies to ensure seamless delivery of customer orders. This includes planning for key focus areas, managing sales events, and driving operational excellence. The ideal candidate will have a proven track record of leading teams and delivering results in a fast-paced logistics environment.

Key Responsibilities:
  • Lay out the overall strategy for Last Mile operations in Turkey
  • Develop and grow the leadership team as we scale up the operations
  • Lead daily operations, drive operational excellence while planning and managing sales events/peaks
  • Responsible for key metrics on safety, people, operations, costs, and quality

This is a challenging role that requires strong business judgment, analytical thinking, project management skills, and excellent communication abilities. The right candidate will thrive in a fast-paced environment, think creatively to increase customer satisfaction, and prioritize effectively.

Requirements

To succeed in this role, you'll need:

  • Bachelor's degree with 10-15 years of Logistics/supply chain/operations experience
  • Team leadership experience in a managerial position in a fast-paced logistics/supply chain/operations environment
  • Strong business judgment, with a track record of successfully delivering quantifiable results
  • Proven analytical thinking, project management skills, exceptional organizational abilities, and great attention to detail
  • Entrepreneurial mindset, with the tenacity to develop ideas independently while thriving in a fast-paced environment
  • Demonstrated ability to manage, motivate, and influence work behaviors
  • Excellent communication skills with the ability to confidently liaise with stakeholders at all levels of seniority
  • Strong Excel and data analysis skills are required, along with demonstrated problem-solving and analytical capabilities
  • Able to work flexible, non-traditional schedules and shifts
Preferred Qualifications

If you have:

  • Ability to lead through ambiguity
  • Prior experience or use of Lean/Six Sigma
  • Ability to organize and manage multiple tasks simultaneously
  • Ability to handle changing priorities and use good judgment in stressful situations

We're an equal opportunities employer and value diversity in our workplace. If you're passionate about delivering exceptional customer experiences and want to make history with us, apply now.



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