Customer Service Representative
1 day ago
HALA is a leading fintech player in the MENAP region, redefining financial services and building the future bank of SMEs. Our mission is to empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.
We currently operate multiple entities in UAE, Saudi Arabia, and Egypt, offering solutions that enable merchants to digitize their payments and manage their sales and operations.
Founded in 2017, we are duly licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
The Job in a NutshellThis role involves providing specialized, high-quality service to HALA's VIP B2B clients. As a Call Center Agent, you will be responsible for handling incoming calls and inquiries from VIP customers, ensuring quick and accurate responses.
You will provide end-to-end support, focusing on delivering a high level of customer satisfaction. This includes managing escalations and ensuring timely resolution in a manner that preserves VIP client relationships.
You will also document interactions and follow up on unresolved issues in a timely manner. Collaboration with Team Leaders and other departments is essential for complex problem resolution.
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