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Help Desk Analyst Position

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

Key Responsibilities:

The Service Desk Analyst will be responsible for providing technical assistance to customers through various channels, including phone, email, and help desk software.

Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely manner.
  • Analyze and diagnose technical problems using diagnostic tools and procedures.
  • Determine the cause of technical issues and implement solutions to prevent future occurrences.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain relationships with customers to ensure satisfaction and retention.

Requirements:

  • Computer Engineering Graduate with minimum 4-5+ years of experience in a Service desk or Remote Technical support role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of IT service management principles and practices.