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Principal Customer Advocate

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time
Principal Customer Advocate - Service Provider Solutions

About the Job:

We are seeking a Principal Customer Advocate to join our Service Provider Solutions team. As a key member of our customer success organization, you will be responsible for driving software and services adoption, value realization, and business growth within our customer organizations.

Your Key Responsibilities:

  1. Develop and execute account growth strategies in collaboration with Sales, Renewals, and Business Entities teams.
  2. Lead the development and implementation of adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.
  3. Collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.
  4. Ensure customer success by delivering large projects within a collaborative environment.

About You:

You are passionate about customer adoption and excel at demonstrating the value of service delivery. With advanced technology knowledge, you guide clients to meet their business objectives using our solutions.

Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.